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How long till I receive my order?
What methods of payment do you accept?
Are your pewter items lead-free?
I changed my mind. Can I return this body jewelry item?
Can I get lead poisoning from wearing lead crystal jewelry?
I changed my mind. Can I return this non-body jewelry item?
I ordered the wrong size body jewelry. Can I exchange it?
I received a defective/incorrect item! What now?
Do you sell wholesale or give out vendor information?


How long till I receive my order?
Your package will ship within 1 business day of receiving your cleared payment. Domestic First Class is 2-5 business days, and Priority Mail is 2-3 business days. International First Class shipping is usually 7-21 business days. In some extreme cases it may take longer, particularly parcels being shipped to Italy. International Flat Rate Envelope is usually 6-10 business days.

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What methods of payment do you accept?
Domestic and international customers can pay via Paypal or Google Checkout. Google checkout may not be available to all international customers. Please visit checkout.google.com to see if Google Checkout provides service to your country.

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Are your pewter items lead-free?
All pewter items available at The Jewelry Casket are lead-free unless otherwise stated in the item description.

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I changed my mind. Can I return this body jewelry item?
For safety reasons, body jewelry items (including regular earrings) cannot be returned unless defective. Defective body jewelry items will be exchanged for the same item only.

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Can I get lead poisoning from wearing lead crystal jewelry?
You will not get lead poisoning from skin contact with lead crystal. Lead poisoning occurs when an item containing lead is ingested. Please do not eat your jewelry. Please note jewelry items containing lead crystal are not intended for children, as they frequently place inappropriate items in their mouths.

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I changed my mind. Can I return this non-body jewelry item?
All unworn non-body jewelry items may be returned for a full refund of the purchase price. You must contact customer service at info@thejewelrycasket.com within 3 days of receiving your order. You will be given a return authorization and instructions on how to proceed. Please note that shipping charges will not be refunded or reimbursed.

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I ordered the wrong size body jewelry. Can I exchange it?
For safety reasons, body jewelry items cannot be returned unless defective. Defective body jewelry items will be exchanged for the same item only. Body jewelry items that are not the correct size for your piercing are not considered defective! Please verify you are ordering the correct size before confirming your order.

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I received a defective/incorrect item! What now?
Please contact customer service at info@thejewelrycasket.com within 3 days of receiving your order. You will be given a return authorization and instructions on how to proceed. Please note that unauthorized returns will not be accepted, regardless of the circumstances.

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Do you sell wholesale or give out vendor information?
At this time The Jewelry Casket does not sell wholesale. Requests for vendor information will not be fulfilled.

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Last Updated: 29 Nov 2008 05:50:26 PST home  |  about  |  terms  |  contact
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