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PAYMENT INFORMATION:

Sales tax will be automatically calculated for California residents.

Domestic & International Customers: Instant payments are accepted through Paypal.

Orders not paid for within 24 hours will be cancelled.

International customers please note: The Jewelry Casket is not responsible for any duties or import taxes your country may impose.


SHIPPING INFORMATION:

All items are in stock and ready to be shipped, with the exception of special order Alchemy Gothic items (please see item description for estimated shipping time). Your order will usually ship within 1 business day of receiving your cleared payment.

All returned packages due to invalid address will be re-charged for shipping fees before being re-sent.

Domestic orders weighing up to 13 ounces are shipped First Class, and orders above 13 ounces are shipped Priority Mail via the United States Postal Service (USPS) Monday through Friday, excluding legal holidays and weekends.

International Orders are shipped International First Class. The Jewelry Casket is not responsible for any duties or import taxes your country may impose. International First Class shipping usually takes from 7 to 21 days. In some extreme cases it may take longer, particularly parcels being shipped to Italy. The Jewelry Casket is not responsible for items lost or damaged in transit.

Due to restrictions on the importation of jewelry, The Jewelry Casket cannot ship to the following countries: China, Costa Rica, Cuba, Haiti, India, Indonesia, Mexico, Portugal, United Arab Emirates, and most countries in Africa, the Middle East, and South America.

Other restrictions: Merchandise containing imitation pearls cannot be shipped to France or its territories.


RETURNS & EXCHANGES:

Body Jewelry ~ Any pierced style of jewelry is considered to be body jewelry, including regular earrings. For sanitary reasons, body jewelry items cannot be returned unless defective. Body jewelry items are warranted to be free of manufacturer defects only. If you receive a damaged or defective product, you must contact customer service at info@thejewelrycasket.com within 3 days of receipt for a return authorization and instructions. Unauthorized returns will not be accepted. Defective or damaged body jewelry items will be exchanged for the same item only. In the instance that a same-item exchange is not possible, the full purchase price will be refunded. The Jewelry Casket is not responsible for items lost or damaged in transit. Please note that the original shipping charges are non-refundable.

Body jewelry items that are not the correct size for your piercing are not considered defective. Please verify you are ordering the correct size before confirming your order.

Standard Jewelry/Non-Jewelry Items ~ If you are not satisfied with your purchase, unworn/unused items may be returned for a full refund of the purchase price. Items must be resellable and returned in their original packaging. Please note that shipping charges are non-refundable. You must contact customer service at info@thejewelrycasket.com within 3 days for a return authorization and instructions. The buyer is responsible for return shipping, and unauthorized returns will not be accepted.


JEWELRY CARE:

All body piercing jewelry is 100% brand new. It has never been worn and is inspected for defects before it is sent to you. Regardless of the jewelry being new, it is recommended that you clean and sterilize any body jewelry purchased before wearing it. Even new jewelry is likely to have been exposed to bacteria or other contaminants during handling.

To clean your new body jewelry, simply use warm water and an antibacterial hand soap. The use of boiling water, alcohol, or other chemicals for cleaning is not recommended, as it may damage your new jewelry.

Storing sterling silver or brass in an airtight container or bag may help slow tarnishing.


COPYRIGHT:

Alchemy Gothic images are copyright Alchemy Carta Ltd. and may not be used. All other images are copyright The Jewelry Casket and may not be used.
Last Updated: 29 Nov 2008 05:50:26 PST home  |  about  |  terms  |  contact
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